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In a marketing process, you cannot move ahead until you maintain an online presence. Whether you are a big name in the market or just a startup business, it is very important to own a website. A website is vital to establish an online identity of your company and will allow your business to experience growth on a worldwide scale. A wider audience determines higher sales and eventually more profit for the business.
However, a website’s critical success factor is that it should be visited often and be bookmarked. This aim cannot be achieved until and unless the data and content of your website is organized according to the user. Since, the end-user is your audience – your current clients and your prospects – the website should be organized in a way that is friendly to them.
The world around will understand you according to the way you organize the data and information for them. The information should be well organized so your users understand the information you are trying to convey to them. You should organize your data, information and web content so that your users get their questions answered as accurately as possible. The information and other content that you publish on your website should make sense to your audience.
So why do you need to keep your web content user friendly?
You must realize that you are not the only one operating on the web. You have online competitors who are taking similar approaches to increase their market share. So if you keep your website interesting and simple to use, chances are that your prospective audience will stick around and prefer to purchase your products or services.
From the user’s perspective – they expect a website to be user-friendly, reliable, informative, fast and useful. If you load your website with too many gimmicks, they may feel distracted or cheated. And distracting your prospective customer’s from your own website is like committing commercial suicide.
Since the internet has enabled customers to compare products and prices from different online outlets around the world, your online responsibility towards your customers grows even more. If you make your web experience complicated, then with just a single click your prospects can kick you off their list. If you have invested a huge amount for your website that attracts no sales, then look at your website again, but this time from a user’s point of view. Your website should not entertain you but your customers.
The biggest proven barriers to your website are lengthy downloads, use of excessive flash animation, too many adverts and bloated imagery ‘dynamic’ gizmos. By making these mistakes, you restrict visitors that you actually designed the website to attract. Will you ever put a barrier outside your outlet to stop customers from coming in? Then why would you do it for your website?
Keep your site simple. Simple over here means a website that is easy to use, has consistent menus and one that loads fast. As soon as the visitor reaches the homepage, he/she should know where to click or what to do to look for what they want. Add information that you think will attract your customer or add an offer that you wish to ‘push’. The titles, link text and subtitles should be evident on the page.
Whether it is animations or information, do not overload your website. Your website has to be ‘JUST RIGHT’ in order to be attractive and meaningful to your user.